Online Giving FAQ's
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check or giving cash. An electronic gift cannot be lost or stolen.
Q: What types of bank accounts can I give from?
You gifts can be deducted from either your checking or savings account.
Q: Can I give with my credit card?
Yes, we want to make your giving as convenient as possible. However, we encourage you not to use a credit card unless you are paying off your credit card balances each month.
Q: Are there any fees involved with giving online?
Yes, but not to you. All transaction fees are paid by the church.
Q: Does it cost the church more for me to give online?
Giving online does incur some costs, but it also allows volunteers and staff to process your gifts more efficiently.
Q: Can I make a one-time contribution?
Yes. You are in complete control of how you give online.
Q: If I want to set up a recurring gift, what are my options for frequency of my gift?
You may schedule gifts to be given weekly, twice a month, every two weeks or once a month.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Log in to Central's Online Portal using your user name and password and make the necessary changes in the system. (Per IRS regulations, once a gift has been made to the church it cannot be refunded.)
Q: Can I review my donation history online?
Yes. Central's Online Portal will allow you to view the history of your contributions to LifeChurch, including on-site, online, and mobile transactions.
Q: Will I still receive regular contribution statements from the church?
Your annual statement will be made available for you online. If we have an email on record for you, you will get an email letting you know when it is available and how to retrieve it. Printed statements are available upon request.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: When setting up a recurring contribution, why can't I get to a screen that asks for my account information?
Next to the Frequency field are 2 fields, No Payments After (a date can be entered) and Payments (a number can be entered). You must enter something in one of those 2 fields. Then click ADD and the screen will change to ask for your account information.